Charlotte Santiago Cowie BCom, BEd

Technical Writer/Report Editor
Direct: (403) 208-4545

Our Support Team provides critical assistance in Operations, IT, Marketing, Communications, Technical Writing, Project Management, Client Support, Engineering Technology, Finance and Human Resources. They enable the company to meet client needs by maintaining the highest standards in business practices and company procedures.



  • Structural and Stylistic Editing
  • Copy Editing and Proofreading
  • Document Design
  • Research
  • Project Coordination and Management


Bachelor of Education in Secondary Education, Business & Technology Studies and French as a Second Language, University of Alberta, Edmonton, Alberta, 2007
Bachelor of Commerce, International Business and Marketing, University of Alberta, Edmonton, Alberta, 2003


  • Proofreading, Simon Fraser University Continuing Studies, 2019
  • Copy Editing, Simon Fraser University Continuing Studies, 2020
  • Stylistic Editing, Simon Fraser University Continuing Studies, 2020
  • Structural Editing, Simon Fraser University Continuing Studies, 2020
  • Grammar, Simon Fraser University Continuing Studies, 2020
  • Document Design and Production for Editors, Simon Fraser University Continuing Studies, 2020
  • Writing Well, University of Calgary Continuing Education, 2021
  • Technical Writing and Documentation, University of Calgary Continuing Education, 2021
  • Graphic Design, University of Calgary Continuing Education, 2021


30 Forensic Engineering
Technical Writer/Report Editor
2022 – Present, Calgary, AB

  • Provide specialized, professional services to engineers and experts in the form of exceptional writing, editorial, analytical, and researching skills
  • Work as a highly effective collaborator alongside engineers and support staff to meet deadlines in an efficient manner
  • Demonstrate a style that favours clarity, concision, and an enabling attitude to facilitate the production of a comprehensive, well-crafted product

SLJ Management Ltd.
Administrative Coordinator
2019 – 2021, Calgary, AB

  • Develop a digital and physical records management system for organizing company files
  • Handle key bookkeeping and payroll responsibilities, such as accounts payable, accounts receivable, and payroll
  • Support external accounting firm with year-end reporting and taxes
  • Assist with company closure to ensure compliance with laws and regulations, and to ensure completion of required paperwork

Airdrie/Calgary Family Eye Doctors
Optometric & Marketing Assistant
2018 – 2019, Airdrie, AB and Calgary, AB

  • Assist patients with inquiries, product purchases, and billing
  • Conduct patient pre-testing such as autorefraction, tonometry, and visual field screening prior to comprehensive eye health exams
  • Launch the Calgary clinic’s monthly e-newsletter and blog as part of the clinic’s digital marketing strategy
  • Manage the Calgary clinic’s blog by ghostwriting posts and editing posts written by the clinic optometrists

2008 – 2018, Edmonton, AB; Port Arthur, TX; Calgary, AB

  • Edit fiction and non-fiction for various publishing companies including Castle Rock Research and Lyrical Press, Inc. in roles ranging from proofreader to managing editor
  • Complete proofreading and copy editing to correct errors in spelling and grammar and to ensure internal and/or factual consistency
  • Assess fiction submissions from roster authors and new/emerging authors as part of acquisitions responsibilities
  • Collaborate with roster/list authors to perform developmental, structural, and stylistic editing, as well as assisting with the creation of back cover blurbs
  • Work closely with authors, editorial directors, and publishers to meet publishing deadlines and address any concerns as needed


Team Manager, Calgary Rangers Soccer Club
Member, Patient and Family Centred Care Network, Alberta Children’s Hospital