Charlotte Taylor B.B.S

Team Lead / Project Coordinator, Civil/Structural Failure
Direct: 647-738-5851

Our Support Team provides critical assistance in Operations, IT, Marketing, Communications, Technical Writing, Project Management, Client Support, Engineering Technology, Finance and Human Resources. They enable the company to meet client needs by maintaining the highest standards in business practices and company procedures.


Specialized Professional Competencies

  • Customer Service
  • Business Administration
  • Team Management and Coordination

Academic Background

Bachelor of Business Honors Degree (B.B.S), Waterford Institute of Technology, Waterford, Ireland, 2016 (Second Class Honours)

Bachelor of Business General Degree, Waterford Institute of Technology, Waterford, Ireland, 2014 (Second Class Honours)

Professional Experience

30 Forensic Engineering
Team Lead / Project Coordinator - Civil Structural
August 2018 - Present, Toronto ON

  • Organize and coordinate the Civil/ Structural team, including providing administrative and project support to experts, tracking client files and reporting sales figures
  • Act as point of contact to clients on behalf of experts
  • Develop and implement process improvements and efficiencies
  • Create and monitor invoices for compliance with procurement agreements and company policy

30 Forensic Engineering
Office Administrator
March 2017 - August 2018, Toronto ON

  • Ordered office supplies from various suppliers and maintained professional relationships
  • Scheduled meetings and prepared appropriate agendas for meetings and conferences through Outlook
  • Handled telephone calls and relayed messages to the appropriate department or individual
  • Opened, arranged and distributed incoming mail, faxes and email
  • Managed the firm’s filing and record management needs

Mulligan's Pharmacy
Store Manager
October 2011 - January 2017, Waterford, Ireland

  • Built and maintained professional relationships with the customers, suppliers and couriers based on established customer service skills and strengths in communication
  • Worked individually as well as part of a team, displaying a strong team work ethic, flexibility and self-motivation in collaboration with others
  • Managed and trained staff on new products and policies
  • Checked stock deliveries carefully against delivery notes, highlighting any discrepancies or damaged items to the supplier
  • Responsibly handled the till, dealing correctly with credit and debit cards, along with cash and returns, ensuring these balanced at the end of each day, the cash book balanced each week and lodgements were done weekly