Jennifer Toughlouian BCom

Manager, Executive Support and Marketing
Direct: 647-738-6235

Our Support Team provides critical assistance in Operations, IT, Marketing, Communications, Technical Writing, Project Management, Client Support, Engineering Technology, Finance and Human Resources. They enable the company to meet client needs by maintaining the highest standards in business practices and company procedures.

 

SPECIALIZED PROFESSIONAL COMPETENCIES

  • Team and Resource Coordination
  • Business Development
  • Sales and Marketing
  • Project Management
  • Accounts and Budget Management

academic background

Bachelor of Commerce (BCom), University of Toronto (Rotman Commerce), Toronto, Ontario, 2004

Additional Courses

  • Performance Coaching, Fusion Learning Inc., Toronto, 2013
  • Dale Carnegie Course, Toronto, 2012
  • MS Word/Excel Advanced Training Course, Ascend Corporate Learning, 2013

EMPLOYMENT BACKGROUND

-30- Forensic Engineering
Manager, Executive Support and Marketing
July 2017  – Present, Toronto, ON

Account Manager
2012 – July 2017, Toronto, ON

  • Manage and track client files from acquisition to completion
  • Provide support to Casualty Group Principal/Vice President
  • Provide point of contact to clients
  • Review, edit and format reports and presentations prior to delivery to client
  • Supervise, mentor and assist junior staff
  • Compile and analyze monthly/quarterly project status and file invoicing reports
  • Manage timelines within group
  • Develop and implement process improvements and efficiencies
  • Attend trade shows, marketing & client events

Project Coordinator
2011  – 2012, Toronto, ON

  • Manage and track client files from acquisition to completion
  • Provide support to the Casualty Group
  • Review, edit and format reports and presentations prior to delivery to client
  • Provide project coordination and general engineering support as required
  • Process project time and expense slips and bill external clients monthly
  • Develop and implement process improvements and efficiencies

Robert Half Canada (Accountemps)
Account Executive
2005 – 2011, Toronto, ON

  • Coach, counsel and evaluate candidates on matters including career advice and professional development
  • Primary responsibilities include actively prospecting for new clients as well as fostering and expanding existing client relationships
  • Manage relationships with clients and candidates operating in excess of 1300 weekly hours of temporary staff billing, resulting in a number 1 sales performer status across Canada
  • Rewarded the prestigious “Million Dollar Club” by earning the company $1 million dollars in gross margin
  • Supported a Senior Executive and a team of six Sales Professionals in a high-pressure environment, ensuring all administrative requests were handled in a prompt and efficient manner
  • Facilitated and organized special events and corporate functions
 

NEWS / INSIGHTS / EVENTS