Julia Steiner B.A.

Manager, Business Operations
Direct: 647-738-8419

Our Support Team provides critical assistance in Operations, IT, Marketing, Communications, Technical Writing, Project Management, Client Support, Engineering Technology, Finance and Human Resources. They enable the company to meet client needs by maintaining the highest standards in business practices and company procedures.



  • Team and resource management
  • Project operations and service delivery
  • Operating budget management
  • Policy and process development and implementation

academic background

Bachelor of Arts, Sociology and Criminology, University of Western Ontario, London, Ontario, 2009

courses, conferences and workshops

  • Executive Compensation Governance, Global Governance Advisors for HRPA, Toronto, 2018
  • #TorontoHR Workshops, Various Topics, Toronto, 2018
  • Spark the Change, Toronto, 2016
  • Performance Coaching, Fusion Learning Inc., Toronto, 2013
  • Improving Your Project Management Skills: The Basics for Success, Canadian Management Centre, Toronto, 2013
  • Project Management for Administrative Professionals, Canadian Management Centre, Toronto, 2012


30 Forensic Engineering
Manager, Business Operations
2018 – Present, Toronto, ON

  • Lead the firm’s day-to-day project operations and service delivery
  • Build, track and manage SG&A budget
  • Develop and implement policies and processes in support of the firm’s project management, finance, and human resource mandates
  • Manage and implement various master service agreements with key clients
  • Monitor KPIs related to the business function of each group and form strategies to correct variance from those targets (i.e., reduction of non-billable project time, invoicing targets, report turnaround time, accounts receivable reduction)
  • Track client feedback and take action to correct client dissatisfaction where required through direct follow up and process improvement
  • Track and report on sales data showing group trends and return on efforts
  • Coordinate with external clients, technical staff, and client service team on the intake and deployment of new files

Manager, Client Service and Project Operations
2017 – 2018, Toronto, ON

Manager, Client Support
2015 – 2017, Toronto, ON

Senior Team Coordinator
2012 – 2015, Toronto, ON

Project Coordinator
2011 – 2012, Toronto, ON

SpaMedica Canada Inc.
Client Service Representative/Administrative Assistant
2010 – 2011, Toronto, ON

  • Manage multi-level appointment timetables
  • Organize Physicians’ timetables and day-to-day schedules
  • Ensure all physicians, nurses and medical aestheticians are well prepared for appointments
  • Provide flawless front line and telephone service to existing and potential clients
  • Maintain client files and key accounts

Cover FX – The Bay
Counter Manager
2009 – 2010, Toronto, ON

  • Organize, manage and execute events
  • Build and maintain client relationships and key accounts
  • Manage product inventory and orders
  • Prepare employee schedules