Marina Milovanovic H.B.A.

Team Lead / Project Coordinator, Civil/Structural Failure
Direct: 647-484-6710

Our Support Team provides critical assistance in Operations, IT, Marketing, Communications, Technical Writing, Project Management, Client Support, Engineering Technology, Finance and Human Resources. They enable the company to meet client needs by maintaining the highest standards in business practices and company procedures.

 

SPECIALIZED PROFESSIONAL COMPETENCIES

  • Customer Service
  • Team and Resource Management
  • Microsoft Office Applications
  • Fluent in English, Serbian and Bosnian

academic background

Honours Bachelor of Liberal Arts, Double Major in Psychology and Sociology, York University, 2016

employment background

-30- Forensic Engineering
Team Lead, Project Coordinator—Civil/Structural Failure
November 2016 – Present, Toronto, ON

  • Organize and coordinate the Civil/Structural Failure team, including providing administrative and project support to experts, tracking client files, and reporting sales figures
  • Delegate and manage project coordination tasks for the group
  • Correspond with clients on behalf of experts
  • Manage practice area specific industry events
  • Coordinate and support groups involvement in industry speaking engagements, trade shows and presentations
  • Aid in the creation/development of marketing collateral
  • Develop and implement process improvements and efficiencies

RW & Co.
Sales Leader
March 2015 – November 2016, Toronto, ON

  • Ensure customer satisfaction, cashier experience, store maintenance, inventory, visual merchandizing
  • Conducting administrative duties, including opening and closing procedures, counting tills, deposits, store maintenance, scheduling and assisting in interviews and other daily paperwork

Mexx
Sales Leader/Assistant Manager
June 2013 – January 2015

  • Guaranteed customer satisfaction, visual merchandizing, cashier experience
  • Completed managerial duties, including conducting minute meetings with staff, opening and closing procedures, running reports, preparing emails, payroll, deposits, counting tills and additional paperwork
  • Assisted customers with suiting and casual clothing in a friendly and professional manner
  • Worked toward achieving personal sales goals and store targets

 

Hollister  & Co.
Sales Associate
March 2013 – May 2013

  • Greeted customers upon entrance while advertising merchandise and generating sales
  • Performed cashier duties, controlled fitting room area, store opening and closing duties in accordance with store policy

Change Lingerie
Assistant Manager
May 2011 – June 2012

  • Provided knowledge and professional opinion to ensure complete customer satisfaction
  • Performed managerial tasks, including responding to emails, filling out bi-weekly payroll, end-of-day repots and traffic/conversion sheets, deposits, arming store security
  • Responsible for either closing or opening store for each shift and ensuring all duties are completed according to rules and regulations

Volunteer and co-curricular Experience

  • Toronto Soccerplex, Volunteer Assistant Coach for Kid Skills and House League, 2014 – 2016
  • Student Activity Council: Female Athletic Representative, York University, 2010 – 2011
  • Member of the Athletic Council, York University, 2008 – 2011

 Awards and achievements

  • Completed Undergraduate Thesis in Psychology, receiving a grade of 88%, 2016
  • Tri-Council Ethics Certificate, 2015
 

NEWS / INSIGHTS / EVENTS